For any general enquires, please fill in the following contact form:
Complaints will be dealt with under the following protocol.
In the event of a complaint, you should raise the concern in the first place with the person dealing with the particular matter.
If this does not resolve the problem you should then contact the supervising director, whose name will have been notified at the outset of the transaction.
The complaint does not have to be put in writing, although setting out clearly the issues and the action you wish us to take may help us to resolve your concerns more quickly.
If these steps do not resolve the problem you should contact the client care director, by telephoning or writing, and addressed to Mr Rashpinder Mahal.
A full copy of the practice’s complaints procedure is available on request.
If the complaint is still not resolved at the end of this complaints process you have the right to refer your complaint to the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ; telephone: 0300 555 0333; website: www.legalombudsman.org.uk. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.